Refund & Return Policy

At Seabourne, we aim to provide a transparent and straightforward shopping experience. Please review this policy carefully before placing an order. By purchasing from our website, you agree to the terms outlined below.

1. Return Period

Eligible items may be returned within 30 days of delivery, subject to the conditions below.

2. Conditions for Returns

An item is eligible for return if:

  • It is unused, unworn, and undamaged
  • It is in its original condition
  • All original labels and packaging are intact
  • The return request is submitted within the return period
  • The return is pre-authorised by our customer service team

Trying on items for fit, as in a retail store, is permitted. If there are visible signs of wear, washing, or damage, a reduction in value may be applied.

3. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 14 days of delivery so we can review and resolve the issue as quickly as possible.

To submit a report, please email hello@byseabourne.com with:

  • Your order number
  • Clear photos of the item and the original packaging
  • A short description of the issue

Eligible claims submitted within this timeframe may qualify for a replacement, partial refund, store credit, or another appropriate resolution, depending on the circumstances and the evidence provided. Claims submitted after 14 days from delivery may no longer qualify for a free replacement or refund.

4. Items Excluded from Returns

Returns are not accepted for:

  • Items with broken hygiene seals
  • Personalised or custom-made products
  • Items damaged through improper use
  • Underwear, shapewear, and bras once the hygiene seal has been removed

5. Exchanges

Exchanges are offered once per order and are subject to availability. Once an exchange has been processed, the replacement item is considered final and is not eligible for further returns, refunds, or exchanges.

6. Return Shipping & Restocking Fee

All returns must be shipped to our central warehouse. Return postage is paid by the customer and is not refunded. Customers are responsible for:

  • All return shipping costs
  • Selecting a shipping provider that supports customs clearance
  • Paying any customs duties, taxes, or handling fees
  • Ensuring accurate customs documentation

Seabourne is not responsible for return parcels that are delayed, rejected, or lost due to customs issues or incorrect shipping methods.

Restocking Fee. An A$25 restocking fee per item applies to all approved voluntary returns. This fee covers inspection, processing, and inventory handling. The same fee applies to unopened packages, parcels refused upon delivery, and parcels left unclaimed and automatically returned to us.

Exceptions: The restocking fee is waived where the item arrived damaged or defective. Each case is reviewed individually.

7. Return Address

Returns must be sent only to the return address provided by our customer service team after approval. Returns sent to any other address cannot be processed.

8. How to Start a Return

To request a return, please email hello@byseabourne.com with:

  • Your order number
  • The item(s) you wish to return
  • The reason for return
  • Clear photos (required for damaged or incorrect items)
  • Your full name and shipping address

You will receive instructions within 24 business hours (Monday–Friday).

9. Order Cancellations

Orders may be cancelled within 30 minutes of purchase. Once processing has begun, cancellation is no longer possible. After delivery, a return may be requested in accordance with this policy.

10. Refunds

Once your return has been received and inspected:

  • You will be notified of the outcome
  • Approved refunds are issued to the original payment method
  • Please allow 5–10 business days for the refund to be finalised by your bank or payment provider

The restocking fee, if applicable, will be deducted from the refund. Return shipping costs are non-refundable. Optional insured shipping selected at checkout is non-refundable.

11. How Discounts Work When You Return Items

If your order included a promotional discount (such as bundle deals, Stack & Save, or buy-more-save-more offers) and you return part of your order, your refund may be adjusted. Discounts are recalculated based on the items you keep, not the items originally purchased.

Example: If you return items and no longer meet the conditions of the promotion, the discount is removed and your refund is recalculated accordingly.

12. Store Credit

In certain cases, store credit may be offered at our discretion. Store credit is non-refundable and can only be issued once per order.

13. Delivered & Lost Packages

Once a parcel is marked as delivered by the carrier, the delivery is considered complete. Seabourne cannot be held responsible for packages that are lost or stolen after confirmed delivery. However, we will assist you in contacting the carrier and investigating the issue. If the courier provides written confirmation of loss, store credit or free reshipment will be issued once official documentation is received.

14. Policy Updates

Seabourne reserves the right to update or modify this policy at any time. Changes take effect immediately upon publication on our website.

15. Contact Information

If you have any questions, our support team is happy to assist.

Email: hello@byseabourne.com
Phone: +61 480 008 483
Contact form: https://byseabourne.com/pages/contact
Support hours: Monday – Friday, 9:00 AM – 5:00 PM

16. Company Information

Seabourne
AMSTUDIO
Company Registration Number (Hong Kong): 1012.190.248
hello@byseabourne.com
+61 480 008 483
Monday – Friday, 9:00 AM – 5:00 PM

Business Address:
Mariastraat 12
8000 Brugge
Belgium

Warehouse Address:
Building 4, 4th Floor
58 Baiye Road
523000 Guangdong
China