Privacy Policy

We appreciate your interest in our website. Protecting your personal data is very important to us.

This Privacy Policy explains how Seabourne (“we”, “us”, or “our”) collects, uses, stores, and discloses personal information in accordance with:

  • The Australian Privacy Act 1988 and the Australian Privacy Principles (APPs)

  • The New Zealand Privacy Act 2020 and the Information Privacy Principles (IPPs)

This policy applies to users in Australia and New Zealand who access or purchase from our website.

1. Data Controller

The entity responsible for the processing of personal data on this website is:

Shop Name: Seabourne
Company Name: AMSTUDIO
Company Registration Number: 1012.190.248

Business Address:
Mariastraat 12
8000 Brugge
Belgium

Email: hello@byseabourne.com
Tel.: +61480008483

Support hours:
Monday – Friday, 9:00 AM – 5:00 PM (AEDT)
Our customer service team usually replies within 12–24 hours on weekdays.

2. Access Data & Website Hosting

When you visit our website, certain information is automatically collected through your browser or device. This includes:

  • Visited pages

  • Date and time of access

  • Amount of data transferred

  • Referrer URL

  • Browser type and version

  • Operating system

  • IP address (anonymised or truncated where possible)

This data is used solely to ensure website functionality, security, and performance.

Legal basis:

  • Australia: APP 3 & APP 6 (legitimate business operations)

  • New Zealand: IPP 1 & IPP 4 (lawful collection and secure handling)

Website Hosting Provider

Our website is hosted by:

Shopify International Ltd.
2nd Floor Victoria Buildings
Haddington Road
Dublin 4, D04 XN32
Ireland

Shopify Privacy Policy:
https://www.shopify.com/legal/privacy

3. Cookies & Consent

Our website uses cookies and similar technologies to provide essential functions and improve your browsing experience.

Types of cookies used:

  • Essential cookies (e.g. shopping cart, checkout functionality)

  • Functional & statistical cookies (Shopify analytics)

  • Marketing cookies (only where legally permitted)

You can manage or disable cookies via your browser settings. Please note that disabling cookies may limit certain website features.

Legal basis:

  • Australia: APP 3 & APP 5

  • New Zealand: IPP 1 & IPP 3

4. Contacting Us

When you contact us via email or our contact form, we process the information you provide (such as name, email address, and message content) to respond to your enquiry.

Legal basis:

  • Australia: APP 3 & APP 6

  • New Zealand: IPP 1

Data is deleted once your request has been fully processed, unless legal retention obligations apply.

5. Customer Accounts & Orders

When you create an account or place an order, we collect and process the following personal information:

  • Full name

  • Billing and delivery address

  • Email address

  • Telephone number (optional)

  • Order and transaction details

This information is required to process and fulfill your order and provide customer support.

Legal basis:

  • Australia: APP 3 & APP 6

  • New Zealand: IPP 1

Data is retained in accordance with applicable accounting, tax, and commercial laws.

6. Payment Processing (Shopify Payments & PayPal)

Payments on our website are processed securely via Shopify Payments and PayPal.

Depending on the payment method you choose, the following personal data may be transmitted to the relevant payment provider:

  • Full name

  • Billing address

  • Payment details (such as card or PayPal account information)

  • Order and transaction details

We do not store full payment card details on our servers. Payment data is processed directly by the payment service providers in accordance with their own privacy policies and security standards.

Shopify Payments

Shopify Payments is operated by Shopify and its affiliated payment processors.

Shopify Privacy Policy:
https://www.shopify.com/legal/privacy

PayPal

If you choose PayPal as your payment method, personal data is transferred directly to PayPal.

PayPal Privacy Policy:
https://www.paypal.com/privacy

Legal basis:

  • Australia: Australian Privacy Principles (APP 3 & APP 6)

  • New Zealand: Information Privacy Principles (IPP 1 & IPP 11)

7. Shipping & Logistics

To deliver your order, we share the necessary information (such as name, delivery address, and telephone number if provided) with our warehouse or shipping partners.

Warehouse address:
Building 4, 4th Floor
58 Baiye Road
523000 Guangdong
China

Legal basis:

  • Australia: APP 6

  • New Zealand: IPP 11

8. Analytics & Website Statistics

We use basic Shopify analytics to understand how visitors interact with our website (e.g. page views, traffic sources, and visitor numbers).

This data is aggregated and anonymised and cannot be used to identify individual users.

Legal basis:

  • Australia: APP 6

  • New Zealand: IPP 1

We do not use advanced third-party tracking tools unless required by law or explicitly enabled.

9. International Data Transfers

Your personal data may be processed or stored outside Australia or New Zealand, including in Europe or China, for hosting, order fulfilment, or customer support purposes.

We take reasonable steps to ensure that overseas recipients handle personal information in accordance with applicable privacy laws.

10. Your Privacy Rights

Under Australian and New Zealand privacy laws, you have the right to:

  • Access your personal data

  • Request correction of inaccurate or outdated data

  • Request deletion where legally permissible

  • Object to certain uses of your data

  • Withdraw consent where processing is based on consent

Requests can be sent to:
hello@byseabourne.com

If you believe your privacy rights have been breached, you may lodge a complaint with the relevant authority:

  • Australia: Office of the Australian Information Commissioner (OAIC)

  • New Zealand: Office of the Privacy Commissioner

11. Data Retention

We retain personal information only for as long as necessary to fulfill its purpose or comply with legal, accounting, or regulatory obligations.

12. Links to Our Policies

Terms of Service: https://byseabourne.com/pages/terms-of-service
Shipping Policy: https://byseabourne.com/pages/shipping-policy
Return & Refund Policy: https://byseabourne.com/pages/refund-return-policy
Privacy Policy: https://byseabourne.com/pages/privacy-policy
Transactions Policy: https://byseabourne.com/pages/transactions-policy
Contact Page: https://byseabourne.com/pages/contact

COMPANY INFORMATION

Shop Name: Seabourne
Company Name: AMSTUDIO
Company Registration Number: 1012.190.248

Email: hello@byseabourne.com
Tel.: +61480008483

Support hours:
Monday – Friday, 9:00 AM – 5:00 PM (AEDT)
Our customer service team usually replies within 12–24 hours on weekdays.

Business address:
Mariastraat 12
8000 Brugge
Belgium

Warehouse address:
Building 4, 4th Floor
58 Baiye Road
523000 Guangdong
China